Selecting the right Third Party Administrator (TPA) is largely about plan design, network access, claims processing speed, and creative cost containment solutions. However, one aspect that often gets overlooked is partnership and the level of customer service your employees experience every time they reach out for help.

At 90 Degree Benefits, we believe exceptional service is the foundation of successful health plan management. When members feel supported, employers see the difference in satisfaction, retention, and overall plan performance.

Service That Goes Beyond Health Plan Administration

Employers and brokers need more than a TPA that simply processes claims. They need a partner who listens, solves problems quickly, and treats members with empathy and respect.

Every call, every question, every claim is an opportunity to show that care and to make a real impact on someone’s experience with their benefits.

“I cannot think of anything I would change. I truly feel this is an amazing insurance company. I have been so happy with them! Get ready — your life is going to get so much easier!”
— 90 Degree Benefits Member

This kind of feedback is the result of intentional investment in people, training, and technology that put members first.

The Ripple Effect of Caring Customer Service

Exceptional customer service benefits more than just the member on the phone. It creates a ripple effect that strengthens every layer of your health plan ecosystem:

• For members: Fast answers, compassionate support, and a team that genuinely cares about resolving issues.
• For employers: Fewer escalations, happier employees, and a TPA that acts as an extension of your HR team.
• For brokers: Confident clients, smoother renewals, and a partner who helps protect your reputation.

“I can promise you — I have never had the customer service I get from 90 Degree anywhere! … They truly care and go above & beyond all of the time.”
— Client Feedback, Oklahoma

When service feels personal, people notice, and that trust translates into long-term client relationships.

Health Plan Advocacy in Action
Behind every great TPA experience is a team that cares deeply about outcomes. Whether it’s helping an employee navigate a complex or high-dollar claim, coordinating care through a nurse advocate, or stepping in when another administrator falls short, compassion is at the core of what we do.

“The care and compassion I was shown were more akin to close friends than a business arrangement. You should be proud of your team; their excellence is rare.”
— CareConnect Member

That kind of service turns a transaction into a relationship and a benefits plan into a true support system.

Why Customer Service Should Guide Your TPA Choice
When evaluating a TPA partner, it’s easy to focus on cost savings or system capabilities. But the most successful employers know that the member experience is what defines a plan’s value.
Ask yourself:

• Will this partner make it easy for my employees to get help?
• Do they treat every member like a person, not a policy number?
• Will they stand by us when challenges arrive?

At 90 Degree Benefits, we’re proud to answer “yes” to each, because we know that exceptional customer service drives exceptional results.

A TPA Partnership Built on People
As one member put it best: “Your excitement truly made my day, thank you! We have a great partnership, and I appreciate your team so much!”

Partnerships like these are why we do what we do. When employers, brokers, and TPAs work together with a shared purpose, everyone wins, especially the people the plan was designed to support.

Your benefits plan deserves more than administration; it deserves a true partner who answers calls with empathy, resolves claims with urgency, and treats every member interaction as an opportunity to serve.

At 90 Degree Benefits, that’s our promise and the reason our clients, brokers, and members keep saying thank you.

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Say Goodbye to Funding Contribution Struggles

PlanPoint is the contribution bridge between multiple employer group locations and their plan fund recordkeeper. We give plan sponsors and their service entities the power to:

Reduce Administrative Burden & Costs

Secure Portal Reports & Data Access

Work with any Fund Manager/Recordkeeper

Enhance Participating Employer Location Satisfaction

How Can We Help?

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